{"id":962,"date":"2026-02-02T13:45:39","date_gmt":"2026-02-02T13:45:39","guid":{"rendered":"https:\/\/faetescanada.com\/?page_id=962"},"modified":"2026-02-02T14:13:11","modified_gmt":"2026-02-02T14:13:11","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/faetescanada.com\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"962\" class=\"elementor elementor-962\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29c2d61 e-flex e-con-boxed e-con e-parent\" data-id=\"29c2d61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adbf6d1 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"adbf6d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We place great importance on protecting your identity and the personal information you entrust to us. Our privacy policy applies to personal information collected in store, as part of our customer relationships, as well as through our application and our website.<\/p><p>At Faetes, respect for our customers is a priority. We understand your concerns regarding the protection of your privacy. That is why we have implemented this privacy policy to inform you of the personal information we collect, how we use it, the choices available to you regarding its use, and the ways to access it.<\/p><p>The term \u201cwebsite\u201d refers to all of our online properties and their domains, including the Faetes application. For more information about the terms of use of this website, please consult our legal notices page.<\/p><p>\u00a0<\/p><h5><strong>WHAT YOU NEED TO KNOW ABOUT OUR PRIVACY POLICY :<\/strong><\/h5><p>Last updated : JANUARY 2026<\/p><p>At Faetes, protecting your privacy is a priority. This summary presents the key points of our complete privacy policy. Consult this policy before providing us with your personal information, using our website or our services, or creating a user account. If you do not agree with this policy, do not provide your personal information, do not use the site or our services, and do not create a user account.<\/p><p>\u00a0<\/p><h5><strong>1. WHAT PERSONAL INFORMATION DO WE COLLECT?<\/strong><\/h5><p>Personal information is any information relating to a person that allows that person to be identified directly, or indirectly when combined with other information. We may collect the following categories of personal information about you:<\/p><ul><li>Contact information; including mailing address, email address, phone number;<\/li><li>Identity information; including first name, last name, date of birth, customer number;<\/li><li>Commercial information; including purchase history, product preferences; return information;<\/li><li>Employment information; including job title, workplace, application information (CV, cover letter);<\/li><li>Financial information; including credit card number, billing information, payment history;<\/li><li>Login identifiers; including username, password, security questions;<\/li><li>Technical information; including IP address, device type, browsing data (cookies, logs);<\/li><li>Communications with the customer; including emails exchanged with customer service;<\/li><li>Loyalty program data; including member identifier and points balance; \u00a0<\/li><li>Video surveillance data; including images or videos captured in stores;<\/li><\/ul><p>\u00a0<\/p><h5><strong>2. WHY DO WE COLLECT, USE AND DISCLOSE YOUR PERSONAL INFORMATION?<\/strong><\/h5><p>We collect, use, and disclose your personal information with your consent, unless the law authorizes or requires us to do so, or for the following purposes:<\/p><ul><li>To allow you to make a purchase, return a purchase or exchange an item; process your payment; deliver your order;<\/li><li>To manage the account creation process on the site and, more generally, manage your account;<\/li><li>To respond to your requests;<\/li><li>To support our marketing and advertising efforts; send newsletters;<\/li><li>To manage your membership in the loyalty program;<\/li><li>To develop and improve our products and services;<\/li><li>To improve service performance and the content of our website;<\/li><li>To recruit employees;<\/li><li>To prevent or detect crimes and to protect our operations and our website;<\/li><li>For any other purpose for which we obtain your consent from time to time.<\/li><\/ul><p>\u00a0<\/p><h5><strong>3. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?<\/strong><\/h5><p><strong>(a) Direct interactions<\/strong><\/p><p>You may provide your personal information when you interact directly with us, particularly in the following circumstances:<\/p><ul><li>When making a purchase or a return in store or online;<\/li><li>When you create an account or use our online services or visit our website;<\/li><li>When you contact our customer service (email, phone, chat);<\/li><li>When you participate in a contest, promotion, or survey;<\/li><li>When you apply for a job;<\/li><\/ul><p><strong><br \/>(b) Indirect interactions<\/strong><\/p><p>We may receive personal information about you from third parties to whom you have already provided this information in accordance with their respective privacy policies (e.g., from Facebook and Google Ads for commercial purposes, from a background check provider for recruitment purposes, or from our payment processing agent for fraud prevention purposes).<\/p><p><strong>(c) Technologies or automated interactions<\/strong><\/p><p>When you interact on our website, we will automatically collect technical data that may include technical personal information about your equipment, your browsing actions, and your habits. We collect this data through cookies, pixels, server logs, and other similar technologies. We may also receive technical data about you if you visit other websites using our cookies.<\/p><p class=\"translation-block\">A cookie is a small piece of data that our website can send to your browser and that may then be stored on your hard drive in order to allow us to recognize you when you return. We use cookies on pages of our website where you are asked to log in or on pages that are customizable. If you are registered on our website, these cookies help us identify you and may be necessary to provide you with the products or services you request. Cookies may also provide us, or our service providers, with information that we will use to personalize our website according to your preferences. You can configure your browser to notify you when you receive a cookie. However, if you choose not to accept cookies from our website, you may not be able to benefit from all its features. Our website may also use a technology called \u201ctracking tags\u201d or \u201cinvisible pixels.\u201d This technology allows us to know which pages of our website you visit. These tracking tags are used to help us optimize and personalize our website for you and future visitors of our site.<\/p><p class=\"translation-block\">Faetes may use remarketing marketing tracking cookies, including Google Ads, Facebook, as well as TikTok, Bing, Impact, and Pinterest pixels. This means that we will continue to show you advertisements on the Internet, particularly on the Google content network, Facebook, TikTok, Pinterest, and affiliate partners. As always, we respect your privacy and do not collect any identifiable information through Google or any other remarketing system. Service providers, including Google, whose services we use, will place cookies on web browsers in order to display ads based on previous visits to our website. This allows us to make special offers and continue marketing our services to those who have shown interest in them. You can choose not to participate in the automated collection of information by advertising networks of service providers for the purpose of delivering interest-based ads by visiting the consumer opt-out page under the self-regulatory principles for online behavioral advertising https:\/\/optout.aboutads.info\/?c=3&amp;lang=fr. You can modify or disable your Google Display Network ad preferences https:\/\/myadcenter.google.com\/.\nIf you prefer not to be recognized when visiting our website, you can always log in using a private browsing window. You can also clear traces of your visit by clearing your browsing history.<\/p><p>If you prefer not to be recognized when you visit our website, you can always log in using a private browser window.  You can also erase all traces of your visit by clearing your browsing history.<\/p><p>\u00a0<\/p><h5><strong>4. YOUR CONSENT<\/strong><\/h5><p class=\"translation-block\">We will collect, use, and disclose your personal information only with your consent, unless the law authorizes or requires us to do so. Your consent may be given expressly or implicitly, depending on the circumstances and the sensitivity of the personal information. We will ask for your express consent for any collection of particularly sensitive personal information about you.<\/p><p>In other cases, your consent may be implied, for example when you respond to a customer satisfaction survey.\nPlease consult section 9 (Your rights) to learn more about your right to withdraw your consent.<\/p><p>\u00a0<\/p><h5><strong>5. TO WHOM DO WE DISCLOSE YOUR PERSONAL INFORMATION?<\/strong><\/h5><p><strong>(a) Service providers<\/strong><\/p><p>We may transmit your personal information to third parties who provide services on our behalf, such as providers who deliver the following services to us: payment processing, website hosting, sending emails or other communications on our behalf, organizing contests and promotions, or analyzing the effectiveness of our advertising strategy.<\/p><p>If we disclose your personal information to our providers, we require recipients to protect your personal information and to process it only for the purposes for which it was provided.<\/p><p><strong>(b) Disclosure in business transactions<\/strong><\/p><p>Faetes may be involved in the sale or transfer of part or all of its business (including transfers made as part of an insolvency or bankruptcy proceeding). As part of such a transaction, Faetes may disclose your personal information to the acquiring entity and its representatives but will require that they agree to protect the confidentiality of your personal information in a manner consistent with applicable law.<\/p><p><strong>(c) Law enforcement or government authorities<\/strong><\/p><p>Faetes may disclose your personal information to law enforcement or government authorities to investigate actual or potential fraud, any violation of law or regulation, the terms of use of the site or an agreement with you, as well as to protect the rights, property, or safety of Faetes, its customers, or its partners.hn<\/p><p>\u00a0<\/p><h5><strong>6. CROSS-BORDER COMMUNICATIONS\u00a0<\/strong><\/h5><p>By providing us with your personal information, you agree that it may be transferred and stored in other territories, including on servers located in the United States. These jurisdictions may have personal information protection laws that are less strict than those in your own jurisdiction.<\/p><p>Your personal information may also be accessible to competent authorities, including law enforcement agencies, national security authorities, and courts of those jurisdictions.<\/p><p>When we make such transfers, we comply with our legal and regulatory obligations in order to protect your personal information.<\/p><p>\u00a0<\/p><h5><strong>7. PROTECTION OF YOUR PERSONAL INFORMATION<\/strong><\/h5><p>We take the protection of your personal information seriously. We implement reasonable physical, technical, and administrative measures to protect it against unauthorized access, use, or disclosure. Access is limited to authorized employees and providers who need it for the intended purposes. However, no transmission over the Internet is completely secure; there is always a risk that information may be lost, misused, or accessed by unauthorized third parties.<\/p><p>\u00a0<\/p><h5><strong>8. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?<\/strong><\/h5><p>Faetes keeps personal information only for the time necessary for the purposes for which it was collected, or as long as required to comply with any applicable legal obligation or its record retention policies. This period may vary depending on the nature of the information and, in some cases, extend beyond the end of our relationship with you.<\/p><p>When this information is no longer required, we apply procedures to securely destroy, delete, or anonymize it. In certain circumstances, we may anonymize your information for research, statistical, or other legitimate purposes, in which case it may be used indefinitely without further notice.<\/p><p>\u00a0<\/p><h5><strong>9. YOUR RIGHTS<\/strong><\/h5><p class=\"translation-block\">You have the following rights regarding the personal information we hold about you. Please note that these rights are not absolute and include certain exceptions.<\/p><p><strong>(a) Your right of access<\/strong><\/p><p>Upon written request, Faetes can inform you of the existence, use, and disclosure of your personal information and provide you with a copy within the time limits prescribed by law. You have the right to access the information held about you. Please send any access request using the contact details indicated below in section 13 (Contact us).<\/p><p>We try to respond to all legitimate requests within one month. In some cases, it may take more than one month if your request is particularly complex or if you have made several requests. In such cases, we will notify you and keep you informed. If you require additional copies, we may charge reasonable fees.<\/p><p><strong>(b) Your right to rectification<\/strong><\/p><p>If the personal information we hold about you is inaccurate or incomplete, you have the right to have it corrected.<\/p><p><strong>(c) Your right to withdraw your consent<\/strong><\/p><p>You have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdrew your consent. If you withdraw your consent, we may not be able to provide you with certain products or services. We will inform you if this is the case at the time you withdraw your consent.<\/p><p>You have the following options to unsubscribe from electronic marketing communications. Please allow up to 10 business days to process your request.<\/p><ol><li>Use the unsubscribe link included in each marketing email.<\/li><li>Contact our privacy officer directly, as indicated in the \u201ccontact us\u201d section.<\/li><\/ol><p><strong><br \/>(d) Your right to file a complaint with a personal information protection regulator<\/strong><\/p><p>You have the right to file a complaint at any time with the appropriate privacy commissioner. In Canada, you can contact the Office of the Privacy Commissioner of Canada or the privacy commissioner of your province of residence. However, we would like the opportunity to address your concerns before you contact a privacy commissioner.<\/p><p>\u00a0<\/p><h5><strong>10. USE OF PLATFORMS AND SOCIAL NETWORKS<\/strong><\/h5><p>We encourage you to review the privacy options and settings on the platforms and social networks you use in order to fully understand all the choices available to you regarding the sharing of your information with us. Where applicable, you can update your preferences so that they reflect your privacy choices.<\/p><p>\u00a0<\/p><h5><strong>11. ABOUT CHILDREN<\/strong><\/h5><p class=\"translation-block\">Our site is not designed for children. We do not knowingly collect personal information from children under 14 years of age.<\/p><p class=\"translation-block\">If you register and we learn that you are under 14 years old, we will delete your registration information and send you an email to notify you. If you are under 14 and want to make a purchase, please ask one of your parents to place the order for you.<\/p><p>\u00a0<\/p><h5><strong>12. CHANGES TO OUR PRIVACY POLICY<\/strong><\/h5><p>This privacy policy may be updated periodically based on changes made to our personal information protection practices. The revised privacy policy will be posted on our website. We will handle your personal information in accordance with the privacy policy in effect at the time the information is collected, or as otherwise agreed with you. If changes are made to this privacy policy, we will publish an updated version on our website as soon as possible after the update.<\/p><p>\u00a0<\/p><h5><strong>13. CONTACT US<\/strong><\/h5><p>You may contact us at any time using the contact information below for the following reasons: you have questions or comments about this privacy policy; you wish to exercise one of your rights regarding your personal information; you have a complaint to make about how we handle your personal information.<\/p><p><strong>Privacy Officer:<\/strong><br \/><a href=\"mailto:info@faetes.com\">info@faetes.com<\/a><\/p><p>Faetes Inc.<\/p><p>Address: 5565 Robert Bourassa, Laval, Qc, Canada, H7E 0A4<\/p><p>Tel: <a href=\"tel:4506651111\">450-665-1111<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Nous accordons une grande importance \u00e0 la protection de votre identit\u00e9 et des renseignements personnels que vous nous confiez. Notre politique de confidentialit\u00e9 s\u2019applique aux informations personnelles recueillies en magasin, dans le cadre de nos relations avec notre client\u00e8le, ainsi que par l\u2019interm\u00e9diaire de notre application et de notre site web. Chez Faetes, le respect [&hellip;]<\/p>","protected":false},"author":1,"featured_media":993,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-962","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de confidentialit\u00e9 - Faetes Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/faetescanada.com\/en\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de confidentialit\u00e9 - Faetes Canada\" \/>\n<meta property=\"og:description\" content=\"Nous accordons une grande importance \u00e0 la protection de votre identit\u00e9 et des renseignements personnels que vous nous confiez. 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