{"id":209,"date":"2026-01-08T13:46:13","date_gmt":"2026-01-08T13:46:13","guid":{"rendered":"https:\/\/faetescanada.com\/?page_id=209"},"modified":"2026-02-12T14:27:43","modified_gmt":"2026-02-12T14:27:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/faetescanada.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Got a question? Our FAQ page is here to help. Here you'll find answers to the most frequently asked questions about our products, ordering, delivery and much more. If you can't find the information you're looking for, don't hesitate to contact us - we'll be delighted to help.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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WHAT IS YOUR RETURN POLICY? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All exchanges must be made within 14 days of the purchase date or, for online purchases, within 14 days of the shipping date.<\/p>

Items purchased in store may be exchanged in store only; please ensure you have the original receipt and the item you wish to return.<\/p>

Items purchased online can be exchanged either online or in store. \u00a0<\/p>

Items sold ONLINE EXCLUSIVELY (WEB EXCLUSIVE) must be exchanged online only.<\/p>

Online exchanges are subject to a $15.00 fee for each return request. Shipping charges for online purchases are non-refundable.<\/p>

EXCESSIVE RETURNS :<\/strong>\u00a0 In order to continue providing our customers with a pleasant shopping experience, we monitor return activity. In cases of excessive returns or suspected fraud, we reserve the right to apply a 20% restocking fee, as well as to limit or refuse a return request. If a restocking fee applies, a notice will appear when your return request is created.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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WHICH ITEMS ARE FINAL SALE? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No exchanges are permitted on merchandise purchased on sale or clearance; the items are final sale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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WHAT ARE YOUR OPENING HOURS? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Monday - CLOSED<\/p>

Tuesday - 10:00AM - 6:00PM<\/p>

Wednesday - 10:00AM - 6:00PM<\/p>

Thursday - 10:00AM - 8:30PM<\/p>

Friday - 10:00AM - 8:30PM<\/p>

Saturday - 10:00AM - 5:00PM<\/p>

Sunday - 10:00AM - 5:00PM<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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HOW CAN I CONTACT YOU? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can fill out the form on our website or send us an e-mail at : info@faetescanada.com<\/strong><\/a>.<\/p>

You can also give us a call at : 514-655-1111<\/strong><\/a>.<\/p>

Or contact us via Instagram : @fae.tes<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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CAN I MODIFY OR CANCEL MY ORDER? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, you can modify or cancel your order if your order has not been shipped out yet. Please contact customer service for assistance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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WHEN WILL MY ORDER ARRIVE? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Orders usually take 4 to 7 business days to ship. To track your order, please use the tracking number provided.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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HOW TO MAKE AN ONLINE RETURN? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To start a return, contact customer service by email at the following address: info@faetescanada.com. If you purchased your items in-store, you are not eligible for online returns.\n

\nIf your return request is accepted, we will send you an RMA number, along with instructions on how and where to send your package. Items returned to us without first requesting a Return Merchandise Authorization number (RMA#) will not be accepted.\n

\nOnce your return is received and inspected, we will inform you whether the refund has been approved or not. If your request is approved, you will receive an email from us along with a gift card number containing the credit amount for future use.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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WILL YOU RESTOCK SOLD OUT ITEMS? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Generally, we do not restock sold out items as we purchase mostly from limited collections. However, there are certain styles we consider \u201cessentials\u201d that may be restocked, for example black leggings.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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WHAT ARE YOUR CUSTOMER SERVICE HOURS? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our customer service hours are the same as our business hours. However, we may be able to get to your question outside of business hours if you contact us via our Instagram.<\/p>

Monday - CLOSED<\/p>

Tuesday - 10:00AM - 6:00PM<\/p>

Wednesday - 10:00AM - 6:00PM<\/p>

Thursday - 10:00AM - 8:30PM<\/p>

Friday - 10:00AM - 8:30PM<\/p>

Saturday - 10:00AM - 5:00PM<\/p>

Sunday - 10:00AM - 5:00PM<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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DO YOU OFFER IN STORE PICK UP? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes! We offer in store pick up for all online orders unless the items are sold EXCLUSIVELY online.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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WHEN WILL MY ORDER BE SHIPPED? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Your order will ship within 2 to 3 business days from time of purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Questions fr\u00e9quentes Tu as des questions ? Notre page FAQ est l\u00e0 pour t\u2019aider. Tu y trouveras les r\u00e9ponses aux questions les plus fr\u00e9quentes concernant nos produits, les commandes, la livraison et bien plus encore. Si tu ne trouves pas l\u2019information recherch\u00e9e, n\u2019h\u00e9site pas \u00e0 nous contacter \u2014 nous serons ravies de t\u2019aider. QUEL EST […]<\/p>","protected":false},"author":1,"featured_media":1041,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-209","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nFAQ - Faetes Canada<\/title>\n<meta name=\"description\" content=\"Questions fr\u00e9quentes (FAQ) : trouve rapidement les r\u00e9ponses sur nos produits, commandes, livraison et retours. Besoin d\u2019aide ? 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